There is no universally safe amount of snow that can be judged by appearance for every building. If you are concerned, have the situation assessed by a competent professional. Do not climb onto the roof or break ice to search for a leak or clear an outlet.
Prepare information before an urgent situation
Keep the complete address, access details and responsible contacts readily available. Gather plans, photographs taken before winter and information about rooftop equipment. Mention known building features when calling. This simple preparation helps the professional understand the property; it does not replace an assessment of conditions or the decision about an appropriate work method. Identify any important information that remains unknown.
Report changes without exposing yourself
From indoors or ground level, note new water entry, a visible building change or accumulation that concerns you. Describe when it appears, including after precipitation or a thaw. If you suspect immediate danger, move occupants away and contact the appropriate emergency services. Do not wait to collect every photograph before seeking help when a situation appears unsafe. Your description can be completed once people are safe.
Leave the work to a prepared crew
Roof snow removal involves falls and hazards from falling snow and ice, among other risks. CNESST emphasizes planning the method and protecting affected areas. Before arranging work, ask how access, obstacles and people around the building will be considered. Do not offer a ladder or improvised access as a safety solution. The contractor needs to determine a suitable approach for the conditions encountered.
Coordinate occupants and follow-up
Tell occupants which routes to avoid during the intervention. Keep children and pets away from restricted areas. Afterwards, request a description of completed work and observations to report. A winter measure may need a further check when conditions allow. This guide provides no snow-removal or ice-removal technique; it helps organize reporting and a professional response. Keep that record with the rest of the building’s roofing history.
Your practical checklist
- Keep contact and access information available.
- Record symptoms only from a safe location.
- Promptly report a concern or water entry.
- Respect restricted areas during work.
Frequently asked questions
Can a photograph determine whether snow removal is needed?
A photograph helps describe conditions but does not measure loads or building capacity on its own. Request an assessment suited to the situation.
Does Serge & André automatically offer every snow-removal service?
Availability and scope must be confirmed directly with the team. This guide explains winter preparation without advertising an unconfirmed service or response time.